🔒 Privacy Policy

Effective Date: July 2, 2024

SCRUBLY INC. (“Scrubly Cleaning”, “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

First and last name
Email address
Phone number
Service address
Payment information (processed securely by third-party providers)
Booking details and service history
Communications with us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral source

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Provide cleaning services
Confirm and manage bookings
Send appointment reminders
Respond to inquiries
Provide customer support
Process payments
Improve our services
Analyze website usage
Comply with legal obligations

3. SMS Communications & Opt-In

If you provide your phone number and opt in, we may send you SMS messages regarding:

Booking confirmations
Appointment reminders
Service updates
Customer support responses
Promotional offers (if separately opted in)

Message frequency may vary.

Message & data rates may apply.

You may opt out at any time by replying:

END to unsubscribe

HELP for assistance

You may also contact us at hello@scrubly.ca to be removed from SMS communications.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Disclosure of Information

We may share your information with:

Payment processors
Booking software providers (e.g., BookingKoala)
CRM and communication providers
Legal authorities if required by law

We do not sell your personal information.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Booking Platform

Our booking platform is powered by BookingKoala. Use of that platform is subject to BookingKoala’s Privacy Policy and Terms of Use.

6. Call Recording

We may record inbound and outbound calls for quality assurance, training, and dispute resolution purposes. By continuing a call with us, you consent to such recording.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze traffic and usage patterns
Measure marketing effectiveness

You may disable cookies through your browser settings. Disabling cookies may affect website functionality.

We may use tools such as Google Analytics or similar services to collect anonymized traffic data.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

9. Data Retention

We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, resolve disputes, and enforce agreements.