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FAQ
📋 Frequently Asked Questions
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How can I tip your cleaners?Cash upon completion of service is our preferred tipping method. While tipping is not required; if you're satisfied with the service you received, feel free to leave a tip at your discretion!
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Do I need to provide cleaning supplies or equipment?No need! We bring our own top-quality cleaning supplies and equipment to every job. Sit back and relax while we take care of making your space spotless.
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What happens if I'm not satisfied with the cleaning service?Your satisfaction is crucial to us. If you're not completely satisfied with our service, please contact us immediately, and we'll address any concerns promptly. We strive to ensure you're happy with the results of every cleaning session!
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How often should I schedule cleaning services?The frequency depends on your specific needs. For a general guideline, weekly or bi-weekly cleanings are ideal for maintaining a consistently clean space. However, we can tailor a schedule based on your preferences and lifestyle.
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What payment methods do you accept?We accept payments through major credit cards, specifically Visa, Mastercard, American Express, and Discover.
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Do I need to be present during the cleaning?While you're welcome to be present if you prefer, it's not necessary. Many of our clients provide us with access to their homes or offices, and our professional cleaners are trained to work efficiently and respectfully without direct supervision. Just let us know your preferences when booking.
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Are your cleaners insured and vetted?Yes, all our cleaners undergo thorough vetting, and we are fully insured. Your safety and peace of mind are our priorities.
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How do you determine pricing?Our pricing is based on factors like the size of your space, the type of service, and any additional requests. We made sure to price ourselves very fairly and competitively based on thorough market analysis. We believe we are the best bang for your buck cleaning service in Ontario!
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What is your cancellation policy?We understand that plans can change. Please provide at least 24 hours' notice for cancellations or rescheduling. Please see our Terms and Conditions to review the full policy.
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What areas do you service?We proudly service the Hamilton area and some parts of the GTA. Such locations include Oakville, Burlington, Brantford, Hamilton, Flamborough, Milton, Waterdown, Dundas, Ancaster, Mount Hope, Copetown, Binbrook, Stoney Creek, Caledonia, Cayuga, Hagersville, Ohsweken, Grimsby, Smithville, Lincoln. If you don't see your location listed or you fall slightly outside the area, feel free to contact us - we may be able to make it work!
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